Frequently asked questions

What is Clearpay?

Clearpay is a service that gives our customers the ability to make purchases now while paying late. Payments are made in four parts evey to weeks without interest.Click here to find out more.

How do i use Clearpay?

At checkout, chose Clearpay as your payment method, You will be directed to the Clearpay wbsite to register and provide payment details(Visa or Mastercard).If you use Clearpay before, just log in to your Clearpay account, then complete your order.

When will my fist payment be taken?

You will pay the first payment at the time you make the purchase with Clearpay. The ramaining three payments are deducted automatically every 2 weeks in instalments from selected payment method.

Is there a Cost for using Clearpay? What if i can`t make the payment in time?

Clearpay does not charge a fee to shoppers when purchasing. The only fees applied to a shoppers account are late fees if your scheduled payments are unsuccessfully processed and, after being notified, you do not log in to your Clearpay account to make your payment via a different method. If you have not made the payment before the due date, and the automatic payment fails, you have until 11pm the following day to make payment. After 11pm the following day, if that payment has not been made, as set out in our Terms of Service, an initial £6 late fee will apply. A further £6 late fee will apply if a payment is still unpaid 7 days after the due date. Late fees are capped. For each order below £24, a maximum £6 late fee may be applied per order. For each order of £24 or above, the total of the late fees that may be applied are capped at 25% of the order value or £36, whichever is less

How do i return or excange an item purchased with Clearpay

Refunds for Clearpay will be refunded from AMV COSMETICS to Clearpay. Soon as the refund is procces it will drop into Clearpay online account. For more question please Click Here