FAQ

Frequently asked questions

Are your products vegan?


Most of our products are. Vegan products will be clearly labeled under the Ingredients tab on each product page.




I am sensitive to certain ingredients. Do you have your ingredients listed?


Yes! Our ingredients are listed on each products page under Ingredients.




When will you be restocking the shades you are sold out of?


Sign up for our newsletter to receive announcements about restocks and new products!




I received my tracking number but why does it say NOT FOUND?


Please allow 24 Hours for your tracking number to update once you receive your tracking number by email.b.




Do you ship internationally?


YES! However, please keep in mind customs and additional shipping fees may apply depending on your country's postal service.




How long will it take to receive my order?


DOMESTIC Once your order is fulfilled it takes 1-3 BUSINESS DAYS. You will receive a tracking number by email when your order is fulfilled. Please allow for extra business days for your order to be fulfilled during new releases and around postal holidays INTERNATIONAL STANDARD: This varies based on country and how long it takes to clear through your country's customs. PRIORITY: 6-10 BUSINESS DAYS with tracking. You will receive a tracking number by email when your order is fulfilled. Please allow for extra business days for your order to be fulfilled during new releases and around postal holidays *Customs fees may apply depending on your country's postal service.




I am an international customer and my tracking info says my package is still sitting in ..?


Your order is on its way! The tracking for your order will be updated when it arrives to your country. It is up to your local post office to scan in the package when it is received. Sometimes they choose not to scan it but it is still on its way to you.




HELP! I’ve been charged multiple times! What do I do?!


Your order did not process if you did not receive a confirmation email. The pending charges you see will drop off your account in a few business days depending on your bank. Also, please make sure the billing address attached to your card needs to match the billing address you enter. If you place an order in the future, please only click the submit button once, to prevent multiple charges. Don't hesitate to email us (Office@amvcosmetics.co.uk) if you have any questions.




How can i excange my item?


Email: enquiries@amvcosmetics.co.uk within 30 days of receiving your order. *PLEASE PROVIDE YOUR ORDER # AND FULL NAME WHEN EMAILING US! If you would like to exchange the color for another item that we have in stock, Please send the exchange lipstick back to:




How can i get a refund?


Email: enquiries@amvcosmetics.co.uk within 30 days of receiving your order. *PLEASE PROVIDE YOUR ORDER # AND FULL NAME WHEN EMAILING US! <3 If you would like a refund, Please send the return item(s) back to: We will issue you a refund for the amount of the purchase excluding shipping once we have received the item(s) in the mail.